The Fair Credit Billing Act (FCBA) is a federal law in the United States enacted in 1974 to protect consumers from unfair billing practices. It provides guidelines for resolving disputes related to billing errors on credit card accounts,

Reversing a chargeback is the process of challenging a disputed transaction that has been initiated by a customer through their bank or credit card issuer.

When a customer files a chargeback, they are essentially requesting a refund from their bank or credit card company.

A “payment reversal” is a term that encompasses any instance in which funds from a transaction are returned to the cardholder’s bank account. Sometimes referred to as “credit reversals” or a “reversal payment,” this process includes authorization reversals,

A CVV code, or Card Verification Value, is a three or four-digit number found on credit and debit cards, serving as an additional layer of security for card transactions.

This code is typically located on the back of the card for Visa and Mastercard,

Chargeback alerts are a proactive tool used by merchants and financial institutions to manage and prevent chargebacks.

When a transaction is disputed by a customer, a chargeback alert is immediately sent to the merchant, notifying them of the potential chargeback.

A provisional credit is a temporary credit extended to a bank account holder while a disputed transaction is under investigation. This initial credit ensures that the account holder retains access to their funds during the dispute resolution process.

For years, Visa has maintained strict limits on the number of fraud and chargebacks that a merchant may receive. Now, though, with the introduction of the Visa Acquirer Monitoring Program, the card network is overhauling their approach.

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We know that most chargebacks are the result of friendly fraud. More than 80% of all chargebacks are traceable back to friendly fraud in one way or another.